Support & Compliance
Last updated Nov 20, 2025
Customer Support / Complaints Handling
We are committed to providing prompt and effective support to all users of the Platform. If you encounter any issues, have questions, or wish to lodge a complaint, you may contact our Customer Support team through any of the following channels:
- Email: support@boazexchange.com
- Phone: +234-XXX-XXXXXXX
- Live Chat: Available via the Platform during business hours (Monday to Friday, 9:00 AM – 5:00 PM WAT)
Response Timeline
Within 24 hours of receipt of your complaint or inquiry.
Resolution Timeline
We aim to resolve all complaints within five (5) business days. Complex issues may require additional time, in which case you will be notified of the expected resolution timeline.
Escalation Procedure
If you are dissatisfied with the initial response or resolution: You may escalate the issue by requesting a review from a Senior Support Officer.
If the matter remains unresolved, it may be referred to the Compliance Department for further investigation.
Final decisions will be communicated within ten (10) business days of escalation.
We value your feedback and strive to continuously improve our services. All complaints are handled in accordance with applicable laws and internal policies, including data protection and confidentiality standards.
KYC/Anti Money Laundering and Countering the Financing of Terrorism Check
Notice: We ask Anti-Money Laundering (AML) questions to comply with regulatory requirements and ensure the integrity of our platform. This helps us verify the identity of users, prevent illicit financial activities, and maintain a secure environment for all participants. We also comply with the Anti-Money Laundering (Prevention and Prohibition) Act, 2022.